We are sorry to hear that! However, at FRONTIER PHAGWARA we believe that customer satisfaction is our top priority. We allow early cancellations for orders. Once an order is placed you have 24 hours to cancel the order from the time of booking and we will refund you the money. In the event of cancellation, your payment will be returned to you within 14 business days.
THE COLOUR OF THE DRESS I ORDERED, IS NOT WHAT WAS SHOWING ON MY SCREEN?
While we have made every effort to as display accurately as possible the colors of the products on the site. However, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors, and screens of electronic devices vary.
WHAT IS YOUR CUSTOM ORDER CANCELLATION POLICY?
We at FRONTIER PHAGWARA pride ourselves with our efforts to create custom clothing for our patrons. However, customer satisfaction is also especially important to us. Once a custom order has been placed, we allow the customer to cancel the order within 24 hours from the time of booking and we will refund the money within 14 business working days.
MY ORDER WAS DAMAGED WHEN I RECEIVED IT, WHAT CAN I DO NOW?
We are sorry to hear that the order received was damaged. In an event this happens to you, we will need you to reach out to your customer care team within 24 hours of you receiving the order. We will require you to take images and videos of the damaged garment along with the courier box it was delivered to you in.
The customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to FRONTIER PHAGWARA and Courier Company by email, by any matter whereof the customer may allege that the product is not in accordance with the order.
If the customer fails to give such notice the goods will be deemed to be in all respects in accordance with the order and the customer shall be deemed to have accepted the goods accordingly.
ARE IN STORE EXCHANGES ALLOWED FOR ONLINE PURCHASES?
Unfortunately, currently we are unable to exchange online orders in store. Please read our Return and Exchange policy.
WHAT IS FRONTIER PHAGWARA POLICY FOR RETURN OR EXCHANGE?
We at FRONTIER PHAGWARA believe in customer satisfaction. We accept returns and exchanges for up to 24 hours, from when the order has been delivered to you. If you are registered with us, you can go on your account and request for a return and exchange. Please note that there will be shipping charges levied again on all the returned garments. If you shopped with us as a guest, you would have to reach out to our customer care team to help you for the same. We do not offer refunds. All customers will be given credit notes against their returns. Credit notes are valid till 30 days from the issuing date and are only redeemable at our Online Store. Please read the return and exchange policy thoroughly. All garments must be in the same condition as you had received them in. All tags and labels must be intact, and the garment should not have been altered or worn. Once the order is received back at our office, we will evaluate if the order qualifies for a return/exchange. If not, we will send back the order to your address.
Note : No Return or Exchange would be taken care for Made to Order articles with Shipping timeline of more than 15 days. FRONTIER PHAGWARA will not bear the cost of sending the goods back to FRONTIER PHAGWARA. In case of returns, the cost of the garment will be returned excluding the shipping cost.