It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 10 to 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer 1500INR flat rate shipping to [International].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for the First 500 orders- INDIA). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Shipping option Estimated delivery time
Option 1 10 to 15 business days
If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.
Deliveries are made from [11:00AM to 07:00PM] on [Monday to Saturday]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can skip the shipping fees with free local pickup at FRONTIER CLOTTH HOUSE PVT LTD Bansawala Bazar Road, 144401 Phagwara. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 8 to 10 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are [11:00AM to 07:00PM] on [Monday to Saturday]. Please have your order confirmation email with you when you come.
We offer international shipping to worldwide.
Estimated delivery time
10 to 15 business days
Your order may be subject to import duties and taxes (including TAX), which are incurred once a shipment reaches your destination country. Frontier Clotth House is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.